As all AnyLogic users should know our support is AMAZING. And by "amazing" I mean: unlimited, in-depth, really smart, helpful, built right into the tool and, well, email-based. But the email part makes sense; the timezone differences and the detailed types of responses required make a quick telephone answer less useful than a carefully developed bit of code or model-testing.
But what about those times when you're just stuck and you need a simple prod to move you forward again? We are happy to say that in 2011 we will be rolling out telephone-based support, located in the US Central Time Zone and staffed with native English speakers. For now we are rolling this out to our larger National Accounts as a test -- so don't be surprised that I am not publishing the number here! We have high hopes that this will be a success and we may roll it out on a broader basis. Perhaps as a feature in Professional or University Researcher licenses? Please let us know what you think!
As always, if you have any commercial or process questions you can call the US sales office anytime at (480) ANYLOGIC.
Hi1 Thanks a lot for this one... I couldn't agree more - your support is truly, honestly, really really amazing :) keep up with the good work...
Posted by: sap support pack implementation | 08/02/2011 at 11:45 AM